Frequently Asked Questions

After booking, you'll receive activation codes via email. Download the TerraHunt app, enter your code, and follow the GPS-guided route through the city's landmarks. Solve puzzles, complete challenges, and compete with other teams!

Activation codes are delivered automatically to your email within minutes of payment. You'll receive a confirmation email with your invoice, followed by a detailed instructions email with codes, QR codes, and a video tutorial.

Yes! You can book for any date at least 3 hours in advance. We recommend booking early for popular dates and weekends.

The treasure hunt is designed to work in any weather. However, if conditions are extreme, contact us and we'll reschedule your event at no extra cost.

Each team code supports 2-5 players. For larger groups, simply book multiple teams - they can compete against each other for an even more exciting experience!

Yes, you'll need the free TerraHunt app (available on iOS and Android). The app provides GPS navigation, puzzles, and a live leaderboard during the game.

Each game route covers different parts of the city. Check the game descriptions to see which landmarks are included in each route.

TerraHunt is a self-guided GPS treasure hunt platform that lets teams explore cities while solving puzzles and competing for the best time. Download the app, enter your activation code, and follow the GPS-guided route through landmarks.

Visit our website, choose a city and game, select your date and time (book at least 1 hour in advance), provide your team size and language preference, and pay securely via Stripe. You'll receive activation codes immediately.

You must book at least 1 hour before your intended start time. This allows our system to validate time slots and ensure your codes are ready. Our checkout form prevents booking for earlier times.

Activation codes are sent automatically to your email address within minutes of payment. You'll receive a unique team code and a QR code for quick app entry. Check your inbox and spam folder if you don't see it immediately.

Each team member needs a smartphone running iOS 13+ or Android 8.0+. GPS and mobile data (or WiFi) are required. One person enters the code; all members navigate together using the app.

We recommend 2-5 players per team for the best experience. For larger groups, book multiple teams so everyone can compete. Each team gets its own activation code.

Available languages vary by city and game. Select your preferred language at checkout. Puzzles, clues, checkpoints, and navigation are provided in your chosen language.

Duration depends on the game you choose. Most hunts last 1-3 hours. The app shows estimated completion time before booking. You can play at your own pace - there's no time pressure.

Since hunts are self-guided, you control the pace entirely. Pause anytime, explore at your leisure, grab a coffee - the clock still runs, but there are no operators waiting. Complete the hunt whenever you're ready.

Treasure hunts operate in all weather. Bring appropriate clothing for local conditions (rain jackets, warm layers, comfortable shoes). Games can be paused and resumed anytime during your booking window.

We accept all major credit and debit cards via Stripe: Visa, Mastercard, American Express, and more. Payment is processed instantly and securely.

Rescheduling availability depends on game slots and our cancellation policy. Contact us at info@z-agency.cz with your booking details to request a reschedule. Terms and conditions apply.

Refunds are available under specific conditions outlined in our Terms of Service. Generally, cancellations made 24+ hours before start time may be eligible for refunds. Review our full terms at /terms.

Yes! Self-guided hunts work great for corporate teams. For custom-designed events with live operators, tailored challenges, and dedicated support, contact our B2B team at https://terrahunt.com/contact.

The TerraHunt app automatically records your team's start time, checkpoint visits, puzzle solutions, and finish time. Scores are calculated based on speed and accuracy. Results are final at the finish point.

Yes! Each booking creates a new game instance, so you can replay the same hunt or try different routes. Your new team will receive fresh codes and start a new game.

The app provides GPS navigation to each checkpoint. If you're stuck on a puzzle, the app includes hints and instructions. For technical issues, contact support via the app or at info@z-agency.cz.

Yes! Many hunts are family-friendly and include age-appropriate puzzles. Check game descriptions for difficulty levels and age recommendations before booking.